Refund & Return Policy
Effective Date: January 1, 2026. Prior to finalizing any purchase on Bac Water Supply (Liv Holding Group Inc dba Bulk Bac Water Supply), all cardholders are provided with clear terms regarding cancellations, damaged goods, quality replacements, and refund eligibility.
We stand behind every single vial released from our cleanroom. All batches of bacteriostatic water are guaranteed to meet verified laboratory monograph standards: pH (4.5–7.0) and Benzyl Alcohol (0.75%–1.05% / 7.5–10.5 mg/mL). If independent laboratory testing indicates an out-of-spec lot, your purchase will be 100% replaced free of charge or refunded in full.
1. Cardholder Notice Prior to Purchase
Under merchant association and card network regulations (Visa, MasterCard, American Express, Discover), cardholders must be fully informed of return, cancellation, and refund procedures prior to submitting card information. By placing an order, you agree to the protocols outlined below.
2. Cleanroom Chain-of-Custody & Physical Returns
Because our solutions are prepared in an ISO Level 5 Cleanroom under strict environmental and biological monitoring protocols:
No Restocking of Delivered Diluent Vials: To guarantee research integrity and zero possibility of chemical contamination, our facility does not physically restock or resell laboratory reagents once they have left cleanroom custody.
You do NOT need to mail back broken glass or compromised chemical solutions. If an issue is verified, we process your refund or dispatch a new replacement batch directly.
3. Damaged or Defective Shipments
If your shipment sustains damage or seal compromise during transit:
- Inspect cartons immediately upon carrier arrival.
- Photograph the outer packaging, shipping label, and damaged units.
- Notify our laboratory dispatch desk within 72 hours of delivery at orders@bulkbacwatersupply.com or call 888-212-2106.
- An expedited replacement order will be dispatched from cleanroom inventory immediately at zero cost.
4. Refund Timeline & Method of Reimbursement
When a refund is approved by our compliance desk:
- Payment Method: Funds are credited back strictly to the original payment channel (the exact credit card, debit card, or bank account used at checkout).
- Timeframe: Card refunds are submitted to the merchant banking processor within 24 hours of approval. Depending on your financial institution, funds generally post to your statement within 3 to 5 business days.
- Order Cancellations: If you need to cancel an order before cleanroom staging has occurred, contact our team immediately. Orders cancelled prior to courier pickup are refunded 100% with zero cancellation fees.
5. Initiating a Refund or Replacement Request
Please include your Order ID (e.g. BAC-24152) and a brief description of the inquiry when contacting our support desk: