Privacy Policy

1. Information We Collect

When you browse our catalog, submit an inquiry, request a wholesale quote, or execute an order, we may gather the following categories of information:

• Contact & Identity Data: Full name, institutional or company name, department, professional business email address, and telephone number.
• Billing & Delivery Information: Facility shipping address, receiving dock instructions, freight contact person, and billing address.
• Order History & Analytical Logs: SKU numbers purchased, vial quantities, lot numbers, Certificates of Analysis (COA) requested, and purchase timestamps.
• Technical & Telemetry Data: IP address, browser type, device identifiers, and session timestamps used for fraudulent transaction prevention and server diagnostics.

2. Purpose & Legal Basis of Processing

We process your data exclusively for legitimate commercial purposes:

• Processing laboratory product orders and coordinating cleanroom fulfillment.
• Generating verifiable shipping labels and booking freight/courier dispatch.
• Maintaining chain-of-custody analytical batch testing (COA) records.
• Sending transactional communications including order invoices, payment confirmations, and tracking links.
• Preventing unauthorized fraudulent credit card transactions and verifying commercial research credentials.

3. Payment Card Processing & PCI-DSS Compliance

All online credit card and debit card transactions conducted through Bac Water Supply are processed via certified PCI-DSS Level 1 compliant payment gateways.

4. Data Sharing & Third-Party Service Providers

We share customer data only to the minimum extent necessary to execute your purchase:

• Logistics & Courier Carriers: USPS, FedEx, UPS, and LTL freight shipping lines receive destination shipping addresses and recipient phone numbers strictly to complete delivery.
• Merchant Banking Gateways: Acquirers and processors receive tokenized payment details to authorize charges and issue invoices.
• Statutory Authorities: Disclosures made solely if mandated by a valid subpoena, court order, or federal regulatory compliance inquiry.

5. Cookies & Tracking Technologies

Our website uses strictly necessary cookies to maintain session states, manage the dynamic shopping cart ([CartDrawer](file:///c:/Users/abreu/bulk_bac_water/src/components/layout/CartDrawer.tsx)), and prevent automated cross-site forgery. You can adjust your browser settings to refuse cookies, though doing so may prevent adding items to your shopping cart or completing checkout.

6. Data Retention & Customer Rights

We retain transactional order data and lot distribution logs for a minimum statutory period necessary to comply with legal, tax, cleanroom audit, and accounting obligations.

Depending on your jurisdiction, you have the right to request access to the personal data we hold about you, request corrections to your record, or request data deletion by contacting our privacy compliance desk below.